Frequently Asked Questions

My Order

You may order your favourite products easily by telephone. In order to do so, call us at 1300 NATUVA.

Your payment methods by telephone are:

- Visa
- Mastercard
- Amex

After the confirmation of your payment, your order will be prepared and delivered at the address off your choice all over Australia.

Yes, all information - especially payment - is protected. Your payment information is encrypted on a secure server (PSD2).

Products

We make no use of palm oil throughout our entire operation.

We are vegan-friendly. No animals are used for testing and that will remain this way indefinitely.

Unfortunately, we are unable to provide sample products through mail-delivery.

We do not use any paraben in any of our formulas.

We do not use silicone or silicon-derived ingredients in any of our formulations with the exception of Natuva Ultra Rich moisturiser, where where we add some small amounts of polydimethylsiloxane to improve product feel.

We do not use any MIT in any of our formulations.

Delivery

In Australia, shipping cost is FREE from $50 order. Otherwise cost $9.95 for regular service shipping.

For overseas, shipping is FREE from $100 order. Otherwise cost is $14.95 for regular service shipping.

Upon shipping we will send a tracking number that can be used to track shipping progress.

Tracking can also be accessed on your account via:
1. Login
2. Click on "My Orders"
3. Verify the order status

Once the payment is confirmed, it is not longer possible to modify your delivery address.

We invite you to change your address immediately under your account settings.

Returns & Refund

If you would like a refund, you are able to get one as long as you possessed the product for less than a fortnight.

In order to get paid, you must return our products in good condition in their original packaging. The refund will be reimbursed on the credit card used for the order.

Unfortunately, the delivery costs for any refunds are for you to pay.

In order to return your order, please send us your package to the following:

Natuva Pty Ltd
14F, 197 St Georges Terrace
Perth, WA 6000.