Terms & Conditions

The purchase of any products offered on the natuvaskin.com website is subject to these Terms and Conditions of Sale (“Terms and Conditions of Sale”).

Natuva Pty Ltd, ABN 75 169 208 735, trading as Natuva (“Natuva”) may update these Terms and Conditions of Sale at anytime. The most current version of the Terms and Conditions of Sale may be viewed at any time by clicking on the hyperlink labelled ‘Terms’. For each order on the natuvaskin.com website, your acceptance of the Terms and Conditions of Sale in force at the date of the order will be required. By accessing, browsing and/or using the natuvaskin.com website You agree to the following terms and conditions:

Natuva aims to ensure that the contents of the natuvaskin.com website is accurate and current at the time they are published. Prices of goods displayed on the natuvaskin.com website are current at the time of display and are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and other product information. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

It is a condition of the person's accessing, browsing and/or using the natuvaskin.com website, ["You", "Your"] that You accept that Natuva will not be liable under any circumstances for any action You take relying on the information on this website or using any service which is accessible using this website. You expressly agree that Your use of the natuvaskin.com website is at Your own risk. We assume no liability for the contents of any other websites that You may access from the www.natuvaskin.com website.

We exclude all liability whether in contract, tort (including liability for negligence) or otherwise for the accuracy, suitability, quality or completeness of any content or goods and services, available on or through using the natuvaskin.com website. To the extent that Natuva prohibited at law from excluding our liability, We limit our liability to the extent permitted by law to resupplying the material, goods or the relevant service as the case may be.

Any information provided on natuvaskin.com is not professional advice and is for the purpose of general knowledge only.

These Terms & Conditions and Your use of the natuvaskin.com website are governed by the laws of Western Australia.

We reserve the right to vary these terms and conditions from time to time. Such variations will become effective immediately upon publishing the new terms and conditions on the natuvaskin.com website. By continuing to access or use the natuvaskin.com website You will be deemed to accept all such variations.

Ordering Online and Shipping Fees

At the end of the ordering process, you are invited to click on the ‘Pay’ button, which will confirm your order.

Once your order has been transmitted to Natuva you will receive, by return email, an order summary.

The data registered by the natuvaskin.com website in respect of an order will be conclusive proof of the whole of the transactions conducted between Natuva and its customers. In the event of a dispute between Natuva and its customer about an order made on the natuvaskin.com website, the data registered by Natuva will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact natuva@natuvaskin.com.au.

When your order has been dispatched you will receive another email with the estimated time of delivery.

Australian Orders

Shipping is FREE for all Australian orders over $50, otherwise a flat rate of $8.95 applies to Australian orders. Orders are sent via courier, are fully trackable, are dispatched the next business day and are generally delivered within 2-5 business days.

International Orders

Shipping is FREE for all international orders over $100 AUD, otherwise a flat rate of $14.95 AUD applies. International orders are sent via Registered International Post, are fully trackable, are dispatched the next business day, and delivered generally within 15 business days. Occasional customs or courier delay may affect that delivery timeframe.

Returns Policy

Natuva sells its products indirectly (through distributors) to retailers we are unable to process returns for purchases made from any of our stockists. Should you wish to return any Natuva product, please contact your place of purchase for a refund or exchange, according to the retailer's return policy. We advise that you always keep your receipt and check retailer's conditions for return. If you do not wish to keep a product ordered on Natuva website, you may return new and unused items within 14 days of the date of receipt. Natuva will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. Please note that only products purchased from natuvaskin.com will be accepted for return.

If you have any queries regarding your delivery, refund or return please contact us by emailing natuvaskin.com .

Australian Deliveries

Please ensure that all shipping information is correct when ordering on natuvaskin.com. We are unable to redirect an order once dispatched.

All Australian orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery.

For delivery to some rural and semi-rural areas Australia Post has restricted delivery operations and may not be able to deliver with signature. A card will also be left with pick up details if need be.

Product Availability

Natuva offer of products and prices are valid as at the date they are displayed on the natuvaskin.com website, but are subject to availability. Instructions concerning the availability of the products will be given at the time of order. In some circumstances errors as to the availability of products may arise especially in case of simultaneous orders of the same product by several customers. In the event that a product is not available after the placement of an order, you will be informed of its unavailability by email, and another product shown on the natuvaskin.com website may be suggested as a substitute or you may wish to wait for your orders availability or cancel your order. If you choose to cancel your order, you will be promptly refunded the purchase price if your bank account has been debited.

Natuva accepts no liability for any claims or damages whatsoever, in the event of stock outage or unavailability of products, and reserves the right to change at any time, and without any previous notice, the products displayed on the natuvaskin.com website.

Delivery Conformity

Please ensure the delivery is correct when received, and notify the nature of any discrepancy (for example open package or damaged goods) on the delivery notice and sign that notice.

If the delivery does not conform to your order you may exchange or return and request a refund in accordance with the provisions set out in the ‘Returns – Exchanges – Refunds’ section of these Terms and Conditions of Sale.

Terms And Conditions Of Use Of The natuvaskin.com Website

The use of the natuvaskin.com website and the purchase of any products offered on the natuvaskin.com website are subject to these Terms and Conditions of Use (‘Terms and Conditions of Use’). The use of the natuvaskin.com website constitutes your agreement to comply with, and be bound by, these Terms and Conditions of Use and your consent to the natuvaskin.com Privacy Policy (‘Privacy Policy’).

Natuva may update these Terms and Conditions of Use and the Privacy Policy at anytime. By continuing to use the natuvaskin.com website following any such change, you agree to comply with and be bound by the varied Terms and Conditions of Use and consent to the varied Privacy Policy. You can view the most current version of the Terms and Conditions of Use or of the Privacy Policy at any time by clicking on the hyperlinks labeled ‘Terms’ and ‘Privacy Policy’.

Disclaimer Of Warranty

The exclusion of or limitations to Natuva liability contained hereunder are made to the full extent permitted by law.

Notwithstanding any other provision of these Terms and Conditions, where any law implies any term, condition or warranty which cannot be excluded, restricted or modified at all or only to a limited extent, the term, condition or warranty will apply, except to the extent it can be excluded or limited.

Natuva’ liability for any breach of any such term, condition or warranty to the extent it can be limited, is limited at bondi sand’s option, to any one or more of the following:

(a) in the case of goods - the replacement of the goods or the supply of equivalent goods;

(b) in the case of services – supply of the services again; or the payment of the cost of having the services supplied again.

Natuva does not guarantee or represent that:

(a) natuvaskin.com website is free from viruses, worms, trojan horses or other destructive material; or

(b) the information contained on the natuvaskin.com website is accurate, complete or up to date.

The natuvaskin.com website may contain technical inaccuracies or other defects. Natuva does not guarantee that any such defects will be corrected. The natuvaskin.com website and its contents are provided on an ‘as is’ and ‘as available’ basis.

Law – Disputes

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Western Australia. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of the State of Western Australia and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time relating to these Terms and Conditions.

Payment And Pricing

The prices of Natuva products are indicated in Australian Dollars $AUD, including GST, or converted into local currency, but excluding delivery costs.

Natuva reserves the right to modify the prices of products offered on the natuvaskin.com website at any time without prior notice to you. You will be charged the prices displayed on the natuvaskin.com website at the time your order was confirmed provided the products ordered were available at that time.

You are required to pay for any order placed on the natuvaskin.com website immediately on confirmation of your order. We only accept payment by credit card: MasterCard® Visa® and American Express. Your order will be dispatched once we have verified your payment method and received authorization to process your payment.

Your credit card or credit card will only be debited when your order is dispatched. If any of the products in your order are unavailable, we will only charge you the prices, taxes and delivery costs for the products available.